Last Updated: April 27, 2026 · These Terms govern the use of services provided by CnJ IT Solutions. By requesting or using our services, you agree to these Terms.
CnJ IT Solutions provides on-site and remote information technology (IT) support, consulting, installation, maintenance, troubleshooting, and related services for home users and small businesses.
Services may include, but are not limited to:
Services are provided on a best-effort basis and are subject to availability.
Standard business hours are Monday to Friday, 9:00 AM – 4:30 PM Pacific Time.
"Same Day Response" means acknowledgement of a support request within the same business day during standard business hours. Requests received after 3:00 PM Pacific Time may be acknowledged on the next business day.
A response refers to initial contact and assessment — it does not guarantee resolution within the same day. Support outside standard business hours may be available at our discretion and may be subject to additional charges.
Monthly support plans are intended for routine maintenance, troubleshooting, and general technical support. The following are considered separate projects and will be quoted individually:
Clients agree to provide reasonable access to equipment, systems, and locations necessary to perform services. For remote support, the client must grant permission before remote access is initiated. Clients are responsible for ensuring that appropriate backups exist prior to service.
Service fees are defined in the individual service agreement or pricing schedule. All remote and on-site services are subject to a minimum one-hour charge unless otherwise stated. Travel within Kelowna is included; additional travel fees may apply for surrounding areas. Quotes are estimates based on available information and may change if additional work is required.
Clients may cancel or reschedule appointments with reasonable notice. Monthly support plans may be cancelled at any time. Previously paid fees are non-refundable unless otherwise agreed in writing.
CnJ IT Solutions reserves the right to suspend services if invoices remain unpaid, access to required systems is not provided, working conditions are unsafe, or services are being misused. Services will resume once the issue has been resolved.
CnJ IT Solutions does not manufacture hardware or software and cannot guarantee manufacturer performance or reliability. Warranty claims must be handled directly with the manufacturer unless otherwise agreed.
The client is responsible for maintaining backups of all important data. While reasonable care will be taken, CnJ IT Solutions is not responsible for data loss, file corruption, system failure, hardware failure, or software malfunction. Clients are strongly advised to maintain regular backups before any service is performed.
To the maximum extent permitted by law, CnJ IT Solutions shall not be liable for business interruption, lost profits, lost revenue, indirect or consequential damages, or loss of data. Our total liability for any claim shall not exceed the amount paid for the service related to that claim.
We may recommend or configure third-party services such as Microsoft, Google, backup providers, payment processors, and communication tools. CnJ IT Solutions is not responsible for the performance, security, or reliability of third-party services.
These Terms may be updated from time to time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of the updated Terms.
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