Privacy Policy

1. Information We Collect

We may collect the following types of information:

Contact Information

• Name
• Email address
• Phone number
• Business name
• Service address

Technical Information

• Device and system details
• Network configuration information
• Error messages or logs
• Software and hardware information

Communication Information

• Messages sent through our contact form
• Emails and chat communications
• Support requests

2. How We Use Your Information

We use your information to:

• Provide IT support and services
• Respond to service requests and schedule appointments
• Communicate about services
• Send invoices and service updates
• Maintain service records
• Improve service quality

We do not sell or rent personal information.

3. Remote Access and System Access

Remote access to client systems is performed only with explicit permission and solely for the purpose of diagnosing or resolving technical issues. We do not intentionally collect personal files or confidential data unless required to perform the requested service.

4. Passwords and Sensitive Information

We do not store passwords unless necessary to perform services. If passwords must be temporarily stored, they are handled securely, used only for service purposes, and deleted when no longer required. Clients are encouraged to change passwords after service is completed.

5. Third-Party Service Providers

We may use trusted third-party tools to provide services, including:

• Zoho (live chat and communication)
• Web3Forms (contact form submissions)
• Microsoft 365
• Cloud backup providers
• Payment processors

These providers may process information on our behalf.

6. Data Protection

We take reasonable steps to protect your information, including:

• Secure devices and password protection
• Encrypted communication when available
• Limited access to client information

No system is completely secure, and absolute security cannot be guaranteed.

7. Information Sharing

We do not sell or share personal information with marketers. We may share information only when required to provide services, required by law, necessary to protect legal rights, or requested by the client.

8. Data Retention

We retain client information only as long as necessary to provide services, maintain service records, and comply with legal and tax requirements. Information is securely deleted when no longer required.

9. Your Rights

You may request access to your personal information, correction of inaccurate information, or deletion of personal information where permitted by law. Requests can be made using the contact information below.

10. Contact Information

If you have questions about this Privacy Policy or your personal information, please reach out: