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Simple, Honest IT Support Pricing

I'm Brian — a local, one-person IT business based in Kelowna. No hidden fees. No long-term commitments required. No corporate runaround. Just clear pricing and real help when you need it.

Three Ways to Get Support

Not sure which type of support you need? Pick the one that sounds right — or scroll down for full pricing details.

🌐

Remote Support

Quick fixes over the internet — no visit needed. Best for software, email, and Microsoft 365 issues.

$50
flat rate · first 30 min
See full details ↓
🖥️

On-Site Support

I come to you. Best for hardware, printers, WiFi, and anything that needs hands-on help in person.

$120
per hour · 1-hr minimum
See full details ↓
📋

Monthly Business Plans

Ongoing IT coverage for your business. Predictable monthly cost, priority response, and peace of mind.

From $199
per month · cancel anytime
See full details ↓

Remote Support

Connect from anywhere — I securely access your computer to fix the problem without a visit. Fast and affordable.

🌐
Remote Support Rate
Billed per session
$50
flat rate — first 30 min
Then $90/hour (billed in 15-minute increments) after the first 30 minutes  ·  + tax
  • Microsoft 365 support & email troubleshooting
  • Password resets & account access issues
  • Slow computer tune-ups & performance fixes
  • Software installation & configuration
  • General IT troubleshooting
💡Most Microsoft 365 and software issues can be solved remotely — no visit needed.
📞 Call to Start a Session

Common Remote Issues

📧
Email not working?
Outlook, Microsoft 365, Gmail setup & fixes
🐌
Computer running slow?
Startup, performance & background process fixes
🔑
Locked out of an account?
Password resets & account recovery
📦
Need software installed?
Install, configure & troubleshoot apps
☁️
Microsoft 365 questions?
Teams, OneDrive, SharePoint & Outlook

On-Site Support

I come to your home or office in the Okanagan. Best for hardware, networking, printers, and anything that needs hands-on help.

🖥️
On-Site Support Rate
I come to you
$120
/ hour  +  tax
1-hour minimum  ·  Billed in 30-minute increments after first hour
  • Hardware setup, repairs & upgrades
  • Printer & device installation
  • WiFi & network troubleshooting
  • New computer setup & data transfer
  • In-person training & guidance
📍No travel fee within Kelowna. Travel fees apply for surrounding areas.
Book an On-Site Visit →

Travel Fees

One-time travel fee added to the visit — not per hour.

📍 KelownaFREE
West Kelowna+ $20
Lake Country+ $30
Peachland / Summerland+ $40
Vernon+ $60
Penticton+ $60

Common On-Site Jobs

🖨️ Printer Setup
📶 WiFi Problems
💻 New Computer Setup
🔧 Hardware Issues
🔌 Network Setup

Ongoing Support for Businesses

Get a dedicated IT partner for your business. Predictable monthly cost, priority response, and peace of mind — no surprises.

🏠
Essential Plan
For home users & very small offices
$199
/month
+ tax
  • 2 support hours/month
  • Remote support included
  • Microsoft 365 support
  • Basic troubleshooting
  • Email support anytime
  • On-site visits billed at standard $120/hr rate
Get Started
🚀
Priority Plan
For growing businesses that need more
$599
/month
+ tax
  • 8 support hours/month
  • Same-day priority support
  • Remote + on-site support
  • Network troubleshooting
  • Ongoing maintenance
  • Microsoft 365 support
Get Started

Month-to-month plans can be cancelled anytime. 3, 6, and 12-month support agreements are discounted in exchange for the commitment. Not sure which fits? Give me a call and we'll figure it out together.

Save with a Longer Commitment

Prefer a longer support agreement? Commit to 3, 6, or 12 months and lock in a discounted rate. The month-to-month plan stays fully flexible — the longer agreements are discounted specifically because of the commitment.

Month-to-Month
0%
Standard pricing — pay as you go, no commitment required.
3-Month Plan
5% off
Quarterly support agreement — a small saving for short-term stability.
6-Month Plan
10% off
Semi-annual support membership — great for growing businesses.
Popular
12-Month Plan
15% off
Annual support agreement — maximum savings and priority availability.
Best Value
💬

Discounts apply to monthly plan pricing above. Contact me to set up a multi-month support agreement — I'll provide a written quote with your exact savings before anything starts.

🛠️

Don't See a Plan That Fits?

Every business is different. If none of the plans above feel quite right — too much, too little, or just not the right mix — reach out and we'll put together something that works for you.

Which Support Should I Choose?

Not sure whether you need remote or on-site help? Use this as a quick guide — or just call and I'll tell you in 30 seconds.

📧
Email not working or won't set up
Remote
🖨️
Printer setup or connection issue
On-Site
☁️
Microsoft 365 help or question
Remote
📶
WiFi is slow or keeps dropping
On-Site
🐌
Computer running slow
Remote
💻
New computer setup & data transfer
On-Site
🔑
Locked out of account or password issue
Remote
🔌
Network, router, or hardware setup
On-Site
🏢
Ongoing IT support for my business
Monthly Plan

Still not sure? Just call — it takes about 30 seconds to figure out together.

📞 Call Brian — (778) 308-7488

Common Project Pricing

Need a specific job done? Here are some starting estimates. Every situation is a little different, so I'll always give you a clear quote before any work begins.

ProjectWhat's IncludedStarting From
Microsoft 365 MigrationEmail migration, user accounts, OneDrive setupFrom $300
New Computer SetupSoftware install, accounts, ready to useFrom $150
WiFi & Network SetupRouter, access points, secure configurationFrom $180
Data TransferMove files & settings from old PC to newFrom $120
Backup SetupCloud and/or local backup, automated & testedFrom $150
Workflow AutomationCustom automation to save you time (n8n)Custom Quote
ℹ️

Prices are estimates. The final cost depends on the size and complexity of your project. I'll always confirm the price with you before starting. No surprises. GST applies where required.

Emergency Support: For urgent after-hours issues, support is billed at $150/hour and is subject to availability.

Not Sure Which Option Is Right for You?

That's completely fine — most people aren't sure. Just give me a call or send a message and I'll help you figure out the best fit. No pressure, no sales pitch. Just honest advice from a local technician who wants to help.

📍 Serving Kelowna, West Kelowna, Lake Country, Peachland & surrounding areas.