IT Services Kelowna | CnJ IT Solutions

On-Site IT Support

Sometimes the best solution is having a technician come to you. I can visit your home or business in Kelowna and the surrounding area to diagnose and fix problems in person. On-site support covers:

Computer hardware and software problems
Printer installation, setup, and troubleshooting
Network and WiFi issues
New device setup and configuration
System cleanup and performance tune-ups

Free travel within Kelowna. Travel fees apply for West Kelowna ($20), Peachland/Summerland ($40), Penticton ($60), Lake Country ($30), and Vernon ($60).

Remote IT Support

Many IT problems can be solved quickly without a visit. Using secure remote access tools, I can connect to your computer and fix issues while you watch — saving you time and keeping costs low. Remote support is ideal for:

Software errors and crashes
Email and Microsoft 365 issues
Slow computer performance
Password resets and account issues
Software installation and updates
General troubleshooting

Chinese-Language IT Support

Technology is frustrating enough without a language barrier. Every service on this page can be delivered in Mandarin or Cantonese as well as English — on the phone, remotely, or in person. Describe the problem the way you would to a friend, and I will explain the fix the same way.

Phone and remote support in Mandarin or Cantonese
On-site visits with Chinese-language explanations
The whole site in 简体中文 — use the toggle at the top of any page

Microsoft 365 Migration & Support

Moving to Microsoft 365 or having trouble with your current setup? I can handle the full migration process and provide ongoing support. Services include:

Email migration from any provider to Microsoft 365
OneDrive setup and file migration
SharePoint setup for team file sharing
Microsoft Teams configuration
User account setup and permissions
Ongoing Microsoft 365 support

Microsoft 365 migration is a fixed price: $449 for up to three mailboxes, plus $95 for each additional mailbox.

Network & WiFi Setup and Troubleshooting

A slow or unreliable network can hurt your business. I can set up and improve your network so everything runs smoothly. Services include:

Router and modem setup
WiFi coverage improvement and access point installation
Network troubleshooting and diagnostics
Wired and wireless network setup for offices
Guest WiFi setup for businesses
Network security basics

Printer Setup & Troubleshooting

Printers can be surprisingly tricky to set up correctly. Whether it's a new printer or one that has stopped working, I can get it running. Services include:

New printer installation and driver setup
Connecting printers to your network or WiFi
Printer sharing between multiple computers
Troubleshooting print errors and connection problems

Computer Setup & Repair

Whether you have a brand new computer that needs to be set up, or an old one that's running slowly, I can help. Services include:

New computer setup and software installation
Data transfer from old computer to new
Virus and malware removal
Performance tune-ups for slow computers
Hardware diagnostics and component upgrades (RAM, SSD)
Windows reinstallation

Backup & Data Protection

Losing your business data can be catastrophic. I can set you up with reliable backup solutions so your files are always protected. Services include:

Cloud backup setup (OneDrive, Google Drive, Backblaze)
Local backup setup (external drives)
Automated backup scheduling
Backup testing and verification
Data recovery assistance

n8n Workflow Automation

Stop wasting time on repetitive tasks. I use n8n to build custom automation workflows that save your business time and reduce manual errors. Examples include:

Automatic email notifications when files are received
Lead capture and CRM data entry automation
Scheduled reports and data exports
File processing and renaming workflows
Integration between apps like Google Sheets, and Gmail

Automation projects are quoted individually. Get in touch to discuss your workflow needs.

Everything Your Business Needs